Frequently Asked Questions
Welcome to our FAQ section! If you have any questions, you might find the answers here. If not, feel free to contact us directly.
General Questions
What materials do you use in your jewelry?
Our artificial jewelry is made using high-quality metal alloys, American diamonds, Kundan, pearls, beads, and gold/silver plating. All pieces are skin-friendly and free from harmful chemicals.
Is your jewelry waterproof or sweatproof?
While our jewelry is crafted with care, it is not 100% waterproof or sweatproof. We recommend avoiding direct contact with water, perfumes, and sweat to maintain shine and durability.
Account Questions
Are returns or exchanges allowed?
We accept returns/exchanges only in case of damaged or wrong products received. You must notify us within 24 hours of delivery with unboxing video proof.
How can I contact you?
You can reach us via: Instagram DM: [@yourbrandhandle] Email: support@avyura.com WhatsApp: +91-89798 37520
Billing Questions
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and cash on delivery (COD) on eligible orders.
Do you offer COD (Cash on Delivery)?
Yes, we offer COD on select orders. A small fee may be applicable. Prepaid orders are preferred for a smoother delivery process.
Technical Questions
How do I place an order?
ou can browse our collection on our website or Instagram page and place your order directly through our online store or via WhatsApp DM if available.
Shipping Questions
How long does shipping take?
We usually ship within 1–2 business days. Delivery time may vary between 3–7 working days depending on your location.
Do you ship internationally?
Currently, we only ship within India. International shipping may be introduced soon—stay tuned!
Safety Questions
How do I care for my jewelry?
Store in a dry, air-tight box. Keep away from water, perfumes, and chemicals. Wipe gently with a soft cloth after each use.